FAQ

Welcome to our FAQ page! Below are answers to commonly asked questions. If you still need assistance, don’t hesitate to contact us.

Ordering

Can I modify or cancel my order?
Yes, you can modify or cancel your order within 12 hours of placing it, provided it hasn’t been shipped. Please reach out to us as soon as possible for any changes.

Shipping

Where do you ship to?
We currently ship nationwide.

How long will it take to receive my order?
Orders usually arrive within 4-8 business days.

Do you offer free shipping?
Yes, we offer free shipping on all orders within the country.

Returns and Exchanges

What is your return policy?
We accept returns within 14 days of delivery. Items must be in new condition, unworn, and in their original packaging. Please refer to our Returns Policy for more details.

How do I initiate a return or exchange?
You can initiate a return or exchange by using our Returns Portal or contacting customer service.

Who pays for return shipping?
Customers are responsible for covering the return shipping costs.

Sizing and Fit

How do I find the right size?
We recommend checking our Size Guide for detailed measurements. If you’re unsure, we suggest sizing up for a better fit.

Do your items fit true to size?
Most of our items fit true to size, but we advise reviewing product descriptions and customer reviews for specific fit details.

Payment

What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and Apple Pay.

Is it safe to use my credit card on your website?
Yes, we use SSL encryption to ensure your payment information is securely processed.

Product Information

How do I care for my Maile Brand items?
Care instructions are available on the product tags. Generally, we recommend gentle washing and air drying for most items.

Promotions and Discounts

How do I apply a discount code?
Enter your discount code during checkout in the appropriate field before submitting your payment.

Can I use multiple discount codes on one order?
No, only one discount code can be applied per order.

Contact Us

For any questions or assistance, please contact us:

We’re here to support you!